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Frequently Asked Questions
Find quick answers about coverage, pricing, installation, and support below. Can't find what you're looking for? Contact us.
Use the coverage checker on our homepage or the Coverage page. Select your district and upazila to instantly see whether we already serve your neighborhood.
You can use any standard speed test tool (such as Speedtest.net or Fast.com) while connected to your PixelBD router. For the most accurate result, connect your device directly via an Ethernet cable.
We accept cash payments at our office, bank transfer, and mobile financial services such as bKash and Nagad. Ask our support team for the current payment numbers.
A dynamic IP address changes periodically and is included with most residential packages. A static IP stays the same at all times and is recommended for hosting servers, remote access, or business use — available as an add-on or included in select packages.
Our support team is available 24/7 by phone and email for urgent connectivity issues. General inquiries submitted through the Contact page are answered within 24 hours.
Once your registration is confirmed and your area is verified as serviceable, our technicians typically complete installation within 24 to 72 hours, depending on your location.
Fill out the Registration form with your name, phone number, address, and preferred package. Our team will contact you to confirm details and schedule installation.
Billing is monthly and based on the package you subscribe to. You will receive a reminder before your due date, and payments can be made through any of our accepted payment methods.
Yes. You can request a package change at any time by contacting our support team. Changes typically take effect from your next billing cycle.
Yes, we offer dedicated home internet plans as well as business, enterprise, managed WiFi, and IP telephony solutions tailored to organizations of any size.